https://helpforum.sky.com/t5/Sky-Mobile/Dissatisfied/m-p/5160860#M277733 <P>I have a Z flip 6 phone my screen has now got a line across the fold that seems to be under the screen itself .the top half of phone is black and the bottom&nbsp; half is white light . I haven't dropped my phone .or slammed&nbsp; it shut .one minute&nbsp; phone was fine next time I opened&nbsp; it it was as I have described above .I went on line to see what could be done . And all.i got was we can only book you in for a repair .was told the repair&nbsp; it self could take 14 working days but have to wait for packing for it to arrive . It's still under warranty&nbsp; . How I'm I supposed&nbsp; to go without my phone for maybe 3/ 4 weeks . Is this the normal way things are done ?</P> Sun, 07 Dec 2025 14:28:21 GMT Wendywoo67 2025-12-07T14:28:21Z https://helpforum.sky.com/t5/Sky-Mobile/Dissatisfied/m-p/5160860#M277733 <P>I have a Z flip 6 phone my screen has now got a line across the fold that seems to be under the screen itself .the top half of phone is black and the bottom&nbsp; half is white light . I haven't dropped my phone .or slammed&nbsp; it shut .one minute&nbsp; phone was fine next time I opened&nbsp; it it was as I have described above .I went on line to see what could be done . And all.i got was we can only book you in for a repair .was told the repair&nbsp; it self could take 14 working days but have to wait for packing for it to arrive . It's still under warranty&nbsp; . How I'm I supposed&nbsp; to go without my phone for maybe 3/ 4 weeks . Is this the normal way things are done ?</P> Sun, 07 Dec 2025 14:28:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Dissatisfied/m-p/5160860#M277733 Wendywoo67 2025-12-07T14:28:21Z https://helpforum.sky.com/t5/Sky-Mobile/Dissatisfied/m-p/5160861#M277734 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4556953">@Wendywoo67</a>&nbsp;</P> <P>Yes, it's normal. See this link</P> <P><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs</A>&nbsp;</P> Sun, 07 Dec 2025 14:29:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/Dissatisfied/m-p/5160861#M277734 Daniel0210 2025-12-07T14:29:49Z