topic Re: Discounted sim plan but now paying more in Sky Mobile

Discounted sim plan but now paying more

DaniS — Sat, 06 Dec 2025 07:13:25 GMT

Hi! I've signed up for a Black Friday deal of 40GB per month for £10. However I've been billed £14.40 and there seems to be no way of contacting Sky via email or message about this. Any numbers I can call to get help on this?

Re: Discounted sim plan but now paying more

Daniel0210 — Sat, 06 Dec 2025 07:16:11 GMT

@DaniS

Check the bill dates. It may cover more than the normal month. Then check future bills to see if the reflect the amount you are expecting.

Re: Discounted sim plan but now paying more

63johnw — Sat, 06 Dec 2025 07:34:20 GMT

Hi @DaniS as mentioned by @Daniel0210 check the dates, if this is your first month it will cover a longer period as you pay part of this month and next month in advance. If this is an additional sim on your account did you cancel the old one ?