topic Re: Roll data not working in Sky Mobile

Roll data not working

KevinFF — Fri, 05 Dec 2025 19:41:38 GMT

I have not been able to roll data over from my piggybank for over a week now, Sky's advice, "keep trying"!!!!!

Re: Roll data not working

caesarome — Fri, 05 Dec 2025 19:43:10 GMT

There is not much we can suggest here as customers other than we you speak to them again is to ask them to both take a report from you about this and for them to roll the data over for you.

Re: Roll data not working

Daniel0210 — Fri, 05 Dec 2025 19:45:46 GMT

@KevinFF

The Sky agent should have been able to move the data for you when you called.

Re: Roll data not working

KevinFF — Fri, 05 Dec 2025 21:52:54 GMT

I know, I did ask but told he was unable too

Re: Roll data not working

caesarome — Fri, 05 Dec 2025 21:58:23 GMT

I would call them again tomorrow and if they say they can not then fill in this form to register a complaint:

https://www.sky.com/help/complaints

This might not be a speedy process as Sky actually has up to 8 weeks to resolve your issue or to issue you with a deadlock letter that allows you to take it further.