Return device

DivyaKumar — Fri, 05 Dec 2025 20:52:27 GMT

Hi like return device

Re: Return device

63johnw — Fri, 05 Dec 2025 20:54:04 GMT

Hi @DivyaKumar provided you have had the phone less than 31 days you need to call sky to arrange this, can't be done here. Call on 150. More than 31 days and you can't.

Re: Return device

Daniel0210 — Fri, 05 Dec 2025 20:54:18 GMT

@DivyaKumar
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

topic Return device in Sky Mobile

Return device

Re: Return device

Re: Return device