https://helpforum.sky.com/t5/Sky-Mobile/Buying-new-phone/m-p/5159730#M277569 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555966">@Abdul25</a>&nbsp;</P> <P>This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> <P>&nbsp;</P> Fri, 05 Dec 2025 17:08:15 GMT caesarome 2025-12-05T17:08:15Z https://helpforum.sky.com/t5/Sky-Mobile/Buying-new-phone/m-p/5159728#M277567 <P>Im a old customer of Sky. And successfully completed my contract. Now i want to buy a new phone but sky said they are unable.&nbsp;<BR />why</P><P>&nbsp;</P><P>tell me the reason.&nbsp;</P> Fri, 05 Dec 2025 17:04:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Buying-new-phone/m-p/5159728#M277567 Abdul25 2025-12-05T17:04:11Z https://helpforum.sky.com/t5/Sky-Mobile/Buying-new-phone/m-p/5159730#M277569 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555966">@Abdul25</a>&nbsp;</P> <P>This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> <P>&nbsp;</P> Fri, 05 Dec 2025 17:08:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Buying-new-phone/m-p/5159730#M277569 caesarome 2025-12-05T17:08:15Z