https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5158478#M277342 <P>I recently ordered a new phone, and need to send the old one back as a swap.</P><P>&nbsp;</P><P>i have the packaging and returns label, which I believe I am supposed to use to send the swapped phone back to them - but as the phone value is over £100 it suggested to send it back as special delivery, not using the prepaid label included in the phone. &nbsp;If I do it this way, how would Sky know the phone was from me? &nbsp;The special delivery label wouldn't have all the details they include on the pre paid label- the customer reference, or either of the barcodes/qr code if they are using them for internal purposes to track the return.</P> Thu, 04 Dec 2025 01:30:52 GMT Robtimus89 2025-12-04T01:30:52Z https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5158478#M277342 <P>I recently ordered a new phone, and need to send the old one back as a swap.</P><P>&nbsp;</P><P>i have the packaging and returns label, which I believe I am supposed to use to send the swapped phone back to them - but as the phone value is over £100 it suggested to send it back as special delivery, not using the prepaid label included in the phone. &nbsp;If I do it this way, how would Sky know the phone was from me? &nbsp;The special delivery label wouldn't have all the details they include on the pre paid label- the customer reference, or either of the barcodes/qr code if they are using them for internal purposes to track the return.</P> Thu, 04 Dec 2025 01:30:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5158478#M277342 Robtimus89 2025-12-04T01:30:52Z https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5158519#M277350 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4554494">@Robtimus89</a>&nbsp; why can't you put both labels on ?&nbsp;</P> Thu, 04 Dec 2025 07:13:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5158519#M277350 63johnw 2025-12-04T07:13:37Z https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5158567#M277358 <P>If there are 2 labels, which one does Royal Mail scan? &nbsp;It would depend on whatever way they picked the parcel up or put it through one of their machines - so they could scan the tracking on either side of the box, and the tracking would update at different points against the different numbers.</P> Thu, 04 Dec 2025 08:58:28 GMT https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5158567#M277358 Robtimus89 2025-12-04T08:58:28Z https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5288272#M293927 <P>Hi, I'm having this problem did you figure this out?</P> Mon, 01 Jun 2026 19:43:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/How-to-send-phone-for-swap/m-p/5288272#M293927 kitty29 2026-06-01T19:43:23Z