topic Re: Mobile data charge in Sky Mobile

Mobile data charge

Alex302 — Wed, 03 Dec 2025 21:07:53 GMT

Good evening,

I have checked my expected monthly bill for December and it is not what I expected. There is a data charge for £43 while I used my data abroad. I had no idea there was a £2.16 per MB charge while I was a way. I assumed it was the same £2 a day charge.
I want to ask if there is any way to amend this charge. £2.16 per MB is extortionate. I would really appreciate help with this cost.

Re: Mobile data charge

TimmyBGood — Wed, 03 Dec 2025 21:27:11 GMT

@Alex302 wrote:

I had no idea there was a £2.16 per MB charge while I was a way. I assumed it was the same £2 a day charge.

For reference, £2 per day roaming only applies to the EU/EEA plus the countries listed in bold below.

The vast majority of global destinations are 'rest of world' rate and consequently extremely expensive.

Aruba (Netherlands Antilles)
Austria
Australia
Azores
Belgium
Bonaire (Netherlands Antilles)
Bulgaria
Canada
Canary Islands (Spain)
Christmas Islands (Australia)
Cocos Islands (Australia)
Croatia
Curacao (Netherlands Antilles)
Cyprus (Incl. Northern Cyprus)
Czech Republic
Denmark
Estonia
Finland
France
French Guiana (French West Indies)
Germany
Gibraltar (UK)
Greece
Guadeloupe (French West Indies)
Hungary
Iceland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Madeira (Spain)
Malta
Martinique (French West Indies)
Mayotte (French Territories in the Indian Ocean)
Netherlands
New Zealand
Norway
Poland
Portugal
Reunion (French Territories in the Indian Ocean)
Romania
Saba (Netherlands Antilles)
Sint Eustatius (Netherlands Antilles)
Sint Maarten (Netherlands Antilles)
Slovakia
Slovenia
South Africa
Spain
St Barthelemy (French West Indies)
St Martin (French West Indies)
Sweden
Switzerland

Thailand
Turkey
USA
United Arab Emirates

Vietnam

Re: Mobile data charge

PandJ2020 — Wed, 03 Dec 2025 21:29:20 GMT

You have been charged correctly.

The only thing you can do is ask Sky to consider a goodwill contribution to the cost but don't be surprised if they refuse.

Re: Mobile data charge

63johnw — Wed, 03 Dec 2025 22:37:24 GMT

Hi @Alex302 as you have incurred the charges correctly then why would sky wipe them ? It's explained on their website under roaming what the charges are for each country.