topic Re: Not able to purchase a New Mobile in Sky Mobile

Not able to purchase a New Mobile

kenyon19 — Wed, 03 Dec 2025 09:49:32 GMT

I have been a Sky Customer for over 20 years, On the TV and Broadband side, All my mobile contracts are with Tesco Mobile, I have 5 contracts at the moment, ( Wife, kids, and my mother) I was trying to purchase a new Samsung phone for one of my sons, but the website will not let me look, it tells me that i need to check my account ? can anyone spread any light on this before i purchase the phone from Tesco instead.

Re: Not able to purchase a New Mobile

caesarome — Wed, 03 Dec 2025 09:53:37 GMT

@kenyon19 @Are you saying you are receiving an error when you are trying to get the order placed because if so all you can do is to call Sky to see if they can get the order placed for you.

Re: Not able to purchase a New Mobile

kenyon19 — Wed, 03 Dec 2025 09:55:55 GMT

It’s strange that I can’t see the latest broadband deals either, almost as if they’re hiding them from me. I'm unable to get to the samsung phones page it just comes up with an error, if i sign out im able to look !!!

Re: Not able to purchase a New Mobile

caesarome — Wed, 03 Dec 2025 09:57:09 GMT

What's the error message ?

Re: Not able to purchase a New Mobile

kenyon19 — Wed, 03 Dec 2025 10:04:07 GMT

Unfortunately, we can't process your request online right now
Please try again later or alternatively view the status of your account

Re: Not able to purchase a New Mobile

caesarome — Wed, 03 Dec 2025 10:07:48 GMT

For that error you will have to call as you will not be able to get past it I'm afraid.

Re: Not able to purchase a New Mobile

kenyon19 — Wed, 03 Dec 2025 10:09:56 GMT

Does anyone know the number ?

Re: Not able to purchase a New Mobile

PandJ2020 — Wed, 03 Dec 2025 10:18:09 GMT

@kenyon19 wrote:
Does anyone know the number ?

150 from a Sky SIM

Re: Not able to purchase a New Mobile

kenyon19 — Wed, 03 Dec 2025 10:19:39 GMT

Dont have a sky mobile thats the whole point of this !!

Re: Not able to purchase a New Mobile

PandJ2020 — Wed, 03 Dec 2025 10:31:31 GMT

@kenyon19 wrote:
Dont have a sky mobile thats the whole point of this !!

Ok, we can't post numbers here.

Navigate the help and find 'Need more help?' which should expand to reveal the number to call.

Re: Not able to purchase a New Mobile

Daniel0210 — Wed, 03 Dec 2025 10:33:25 GMT

@kenyon19
These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.