topic Re: Reinstate account in Sky Mobile

Reinstate account

KateO1 — Mon, 01 Dec 2025 18:20:34 GMT

Can anyone help, for a while now I'm unable to upgrade or even check out phone deals in the app or online, it says "your services are currently being restricted, at the bottom of the message, in blue it says "reinstate my services".

When I select this option, it says "Your services are up and running", then view bill.

No matter how many times I try I get the same message, and sky customer services can't seem to help either.

Thanks in advance xx

Re: Reinstate account

63johnw — Mon, 01 Dec 2025 18:24:22 GMT

Hi @KateO1 if you are having no luck on the phone I would submit an official complaint to see if they can help.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Reinstate account

caesarome — Mon, 01 Dec 2025 19:35:11 GMT

@KateO1

Do you have an outstanding payment against Sky Marketplace if you use this ?

Re: Reinstate account

Andymac — Tue, 02 Dec 2025 10:25:38 GMT

Hi, I am having exactly the same problem. After a long while on tyhe phone just now, it 'has been reported to the technical team' and I've to wait a week for resolution.