topic Re: Urgent in Sky Mobile

Urgent

Xoxd — Tue, 02 Dec 2025 00:45:47 GMT

Sent my iPhone 17 pro max back want a refund thanks

Re: Urgent

GD1 — Tue, 02 Dec 2025 04:26:44 GMT

@Xoxd As this is a customer helps customer community nothing can or will happen in response to your post, you'll need to call Sky to request any refunds.

Re: Urgent

Daniel0210 — Tue, 02 Dec 2025 05:12:35 GMT

@Xoxd

Presumably it was returned in the 31 days cooling off period and you notified Sky you wished to do this?

If you’d had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

We understand that returns are taking about 3 weeks to be processed and checked for damage etc. If it's been longer than that then you need to contact Sky to chase up the refund.