https://helpforum.sky.com/t5/Sky-Mobile/Return-swap/m-p/5155886#M276956 <P>I upgraded my iPhone 15 Plus for the iPhone 17 Pro Max and I returned the 15 Plus and arranged for Royal Mail to pick it up from my house. I didn't require a receipt as I'd already paid for the returns label and handed it to the postman myself but haven't heard anything since. I never received an email to confirm that Royal Mail had picked it up so I have nothing to track, I don't want my swap to be cancelled. What can I do to resolve this?&nbsp;</P> Mon, 01 Dec 2025 11:11:44 GMT Reanne 2025-12-01T11:11:44Z https://helpforum.sky.com/t5/Sky-Mobile/Return-swap/m-p/5155886#M276956 <P>I upgraded my iPhone 15 Plus for the iPhone 17 Pro Max and I returned the 15 Plus and arranged for Royal Mail to pick it up from my house. I didn't require a receipt as I'd already paid for the returns label and handed it to the postman myself but haven't heard anything since. I never received an email to confirm that Royal Mail had picked it up so I have nothing to track, I don't want my swap to be cancelled. What can I do to resolve this?&nbsp;</P> Mon, 01 Dec 2025 11:11:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-swap/m-p/5155886#M276956 Reanne 2025-12-01T11:11:44Z https://helpforum.sky.com/t5/Sky-Mobile/Return-swap/m-p/5155908#M276959 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4551205">@Reanne</a>&nbsp;wrote:<BR /><P>What can I do to resolve this?&nbsp;</P><HR /></BLOCKQUOTE><P>If you have no tracking or proof of posting it may be difficult.</P><P>&nbsp;</P><P>You'll have to hope that Sky receive it and process it - it's taking around 2-3 weeks to do so.</P> Mon, 01 Dec 2025 11:35:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-swap/m-p/5155908#M276959 PandJ2020 2025-12-01T11:35:48Z