https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5154451#M276796 <P>Sent mobile back on 12th November and still not received money for swap or offer. No email to say they have received item. How long does it take?</P> Sat, 29 Nov 2025 09:51:25 GMT Emmab110179 2025-11-29T09:51:25Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5154451#M276796 <P>Sent mobile back on 12th November and still not received money for swap or offer. No email to say they have received item. How long does it take?</P> Sat, 29 Nov 2025 09:51:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5154451#M276796 Emmab110179 2025-11-29T09:51:25Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5154453#M276797 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2446363">@Emmab110179</a>&nbsp;</P> <P>We believe it's currently taking 2-3 weeks for the retuned phone to be processed, checked for damage and it's value confirmed.&nbsp;</P> Sat, 29 Nov 2025 09:53:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5154453#M276797 Daniel0210 2025-11-29T09:53:47Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5214571#M285795 <P>I sent mine 30th Jan and still heard nothing !!&nbsp;</P> Wed, 18 Feb 2026 11:12:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5214571#M285795 HayleyM80 2026-02-18T11:12:40Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5214582#M285797 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4619414">@HayleyM80</a>&nbsp;</P> <P>Which isn't 3 weeks yet. Contact Sky next week if nothing heard.&nbsp;</P> Wed, 18 Feb 2026 11:27:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap/m-p/5214582#M285797 Daniel0210 2026-02-18T11:27:52Z