https://helpforum.sky.com/t5/Sky-Mobile/cancelled-order/m-p/5154199#M276770 <P>i paid 88 euro to purchase iphone 17 pro max and got an email that my order is cancelled why ?</P> Fri, 28 Nov 2025 19:08:18 GMT gracewww 2025-11-28T19:08:18Z https://helpforum.sky.com/t5/Sky-Mobile/cancelled-order/m-p/5154199#M276770 <P>i paid 88 euro to purchase iphone 17 pro max and got an email that my order is cancelled why ?</P> Fri, 28 Nov 2025 19:08:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/cancelled-order/m-p/5154199#M276770 gracewww 2025-11-28T19:08:18Z https://helpforum.sky.com/t5/Sky-Mobile/cancelled-order/m-p/5154200#M276771 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4549227">@gracewww</a>&nbsp;</P> <P>This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> Fri, 28 Nov 2025 19:15:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/cancelled-order/m-p/5154200#M276771 caesarome 2025-11-28T19:15:02Z