topic Re: Unable to activate sim in Sky Mobile

Unable to activate sim

LeiaHendo — Fri, 28 Nov 2025 16:45:21 GMT

Wanting to Tranfer from giffgaff to Sky. I have a new goffagaff sim and wanting to transfer my number from giffgaff to Sky. Everytime I try it says 'we can't activate your sim at the moment..

Please re-submit your sim activation request and any requests to Tranfer your number and/or cancel services with your old provider

Any help please!!??

Re: Unable to activate sim

63johnw — Fri, 28 Nov 2025 16:49:01 GMT

Hi @LeiaHendo have a look here. If you are trying to use your PAC at the same time as activating the sim then don't. Just try activating the sky sim first.

https://www.sky.com/help/articles/sky-mobile-activate-your-sim-how-did-you-buy-your-device-or-sim

Re: Unable to activate sim

LeiaHendo — Fri, 28 Nov 2025 16:57:28 GMT

So do I need to activate my new sim first which is connected to sky? Then transfer my number from giffgaff to sky?

Re: Unable to activate sim

63johnw — Fri, 28 Nov 2025 16:59:36 GMT

Yes @LeiaHendo thats what I would do, I have seen issues with people trying to activate and use the PAC at the same time.