https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issues/m-p/5153700#M276681 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4548654">@Tina157</a>&nbsp;</P> <P>150 is the free number to use to call Sky on from your phone that has a Sky sim in it.</P> Fri, 28 Nov 2025 09:31:42 GMT caesarome 2025-11-28T09:31:42Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issues/m-p/5153695#M276680 <P>I am in the process of trying to upgrade a phone.<BR />All credit checks are fine, however when I get to the payment page to pay the £2 upfront handset cost the payment freezes.</P><P>&nbsp;</P><P>i have tried this twice now with the same result. I don't really want to do this for a third time as i have already noticed the 2 hard searches on my credit file!</P><P>&nbsp;</P><P>I can't seem to find a help line number to speak to an advisor.</P> Fri, 28 Nov 2025 09:21:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issues/m-p/5153695#M276680 Tina157 2025-11-28T09:21:19Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issues/m-p/5153700#M276681 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4548654">@Tina157</a>&nbsp;</P> <P>150 is the free number to use to call Sky on from your phone that has a Sky sim in it.</P> Fri, 28 Nov 2025 09:31:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issues/m-p/5153700#M276681 caesarome 2025-11-28T09:31:42Z