https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153494#M276660 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4548402">@Jackie183</a>&nbsp;</P> <P>One final question, is your phone an iPhone ?</P> Thu, 27 Nov 2025 22:41:42 GMT caesarome 2025-11-27T22:41:42Z https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153465#M276656 <P>I recently changed to sky mobile and purchased a new phone. I kept my number, my device is still showing my 02 which I have deleted. I thought I had everything set up but don't feel I'm getting the right coverage&nbsp;</P> Thu, 27 Nov 2025 21:56:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153465#M276656 Jackie183 2025-11-27T21:56:21Z https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153473#M276657 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4548402">@Jackie183</a>&nbsp;</P> <P>A few questions:</P> <P>&nbsp;</P> <P>Are you using a sim or esim ?</P> <P>Did you use a pac code to transfer your number from O2 to Sky ?</P> <P>If the Sky sim in the phone and has been activated ?</P> <P>&nbsp;</P> Thu, 27 Nov 2025 22:09:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153473#M276657 caesarome 2025-11-27T22:09:15Z https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153492#M276658 <P>Yes I did use a pac code my data is showing 02 and Sky. I did select to keep my number&nbsp;</P> Thu, 27 Nov 2025 22:37:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153492#M276658 Jackie183 2025-11-27T22:37:32Z https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153494#M276660 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4548402">@Jackie183</a>&nbsp;</P> <P>One final question, is your phone an iPhone ?</P> Thu, 27 Nov 2025 22:41:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Jackie/m-p/5153494#M276660 caesarome 2025-11-27T22:41:42Z