https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5153242#M276595 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4531111">@Hollie42</a>&nbsp;</P> <P>If you are only a Sky Mobile customer and you order has been cancelled then you are not a Sky customer so other than getting the money you paid upfront back you can walk away now. The refund should take no more than a few weeks to get back to you.</P> Thu, 27 Nov 2025 17:26:13 GMT caesarome 2025-11-27T17:26:13Z https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5153239#M276594 <P>I ordered an iPhone 17 pro max on bill pay over 2 weeks ago paying €400 upfront. I have just received a text message saying that my order was cancelled and to order again. I have had poor communication from Sky up to this point so I am reluctant to order the phone again, especially when I have not received a refund yet. I am waiting all day for someone to get back to me. Where do I stand now in terms of cancelling my contract? I do not wish to remain a customer under these circumstances. Any advice is appreciated, thanks.</P> Thu, 27 Nov 2025 17:20:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5153239#M276594 Hollie42 2025-11-27T17:20:19Z https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5153242#M276595 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4531111">@Hollie42</a>&nbsp;</P> <P>If you are only a Sky Mobile customer and you order has been cancelled then you are not a Sky customer so other than getting the money you paid upfront back you can walk away now. The refund should take no more than a few weeks to get back to you.</P> Thu, 27 Nov 2025 17:26:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5153242#M276595 caesarome 2025-11-27T17:26:13Z