topic Re: Mobile device return in Sky Mobile

Mobile device return

Izzy851 — Wed, 26 Nov 2025 21:14:53 GMT

I ordered iPad and received after a week, it wasn't suitable for what I needed and called sky for return. I received return label the same day and returned device next day. I got email it was successful return and is removed from my device list but I'm still getting charged for it 2 months in row. I have called sky and they said they will file complaint against billing team and someone will contact me with 7 days. Still no email or call from Sky but received my latest bill and I'm still getting charged for the iPad. Does anyone know how long takes return to be processed on bill?

Re: Mobile device return

PandJ2020 — Wed, 26 Nov 2025 21:16:29 GMT

About 2-3 weeks normally.

Re: Mobile device return

caesarome — Wed, 26 Nov 2025 22:06:02 GMT

@Izzy851

Any returned device has to be inspected for damage by the company that handles the returns for Sky so as per above this can take up to 3 weeks to be completed.

Re: Mobile device return

Izzy851 — Mon, 01 Dec 2025 21:37:47 GMT

It has been more than 3 weeks. Spoke to sky and they said they would contact me with in 7 days. Hasn't happened. They still charged me for it and it's on my future estimate bills. When I press on credit agreement- it's has been removed so is on my device list. It's still on my bill and got charged again for it even though they have cancelled credit agreement and sent email that they have received it more than six weeks ago. I just don't understand why I'm getting charged if credit agreement is cancelled and device removed from my device list.