topic Re: Previous complaint in Sky Mobile

Previous complaint

Anonymous — Wed, 26 Nov 2025 17:19:09 GMT

Hi,

I had a complaint resolved and as a good will gesture of being missold they cancelled two SIM cards. I have now had a cancellation letter to say I'm being charged an early termination when this should have been cleared? I am not paying £88.22 when this was due to being missold. I have previously had issues and if this is not sorted within the next 2 days I will go to the financial ombudsman because I have had to send 3/4 complaints on an issue that has now arose again!!!

Re: Previous complaint

caesarome — Wed, 26 Nov 2025 17:23:45 GMT

@Anonymous

As we are all customers here then this second issue can not be solved by you posting here so you will either have to call Sky or put in a further complaint. I would assume this has happened as the two sims were cancelled within the first 12 months which is the usual minimum contract term.

Re: Previous complaint

SKY1992bf — Wed, 26 Nov 2025 17:30:34 GMT

@Anonymous You won't get anywhere by threatening to go to the ombudsman within 2 days in any event the ombudsman won't take action unless you have a deadlock letter and that won't be issued unless your new complaint hasn't been resolved within 8 weeks