topic Re: Mobile phone order in Sky Mobile

Mobile phone order

Anonymous — Tue, 25 Nov 2025 18:06:48 GMT

Hi,

Could you please advise when can I expect my phone and sim?

Thanks

Maura Broderick

Re: Mobile phone order

PandJ2020 — Tue, 25 Nov 2025 18:12:06 GMT

@Anonymous wrote:
Could you please advise when can I expect my phone and sim?

Afraid not as you're only addressing other customers here that have no insight into stock levels.

Re: Mobile phone order

Daniel0210 — Tue, 25 Nov 2025 20:10:52 GMT

If you have ordered a latest model iPhone 17 delays are always likely due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.