topic Upgrade query in Sky Mobile

Upgrade query

StevieG71 — Tue, 25 Nov 2025 10:24:02 GMT

I wish to discuss how mobile device upgrade works. Only 1 year into a 3 yr deal but device is very poor . Also bills have dramatically risen and no out of allowance charges have been made. I need to discuss with a human, not a Virtual Assistant 😡

Re: Upgrade query

caesarome — Tue, 25 Nov 2025 10:30:25 GMT

@StevieG71

When calling 150 try saying nothing when asked any questions by the bot and remain on the line.

If you are one year into a device contract then it might be the sim part of it that has increased as offers on the sim are for 12 months only. You can view your bill via the MySky app to see if this is the case.

Re: Upgrade query

TimmyBGood — Tue, 25 Nov 2025 20:48:55 GMT

@StevieG71 wrote:

I wish to discuss how mobile device upgrade works.

https://www.sky.com/help/articles/sky-mobile-upgrades

Re: Upgrade query

PandJ2020 — Tue, 25 Nov 2025 21:30:54 GMT

Changing a device early will cost you. The residual value of the device will not cover the outstanding credit - the difference is payable in full on your next bill. (This could be several hundred pounds)