https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5150862#M276238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3419615">@Elizabeth1324</a>&nbsp;<BR />We are customers on here and this is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.</P> <P>&nbsp;</P> <P>Returned devices are apparently taking about 3 weeks to process, examine for damage etc and in the case of swap returns their value confirmed. If it's been longer than that you'll need to contact Sky to chase it up. Hopefully you've kept your proof of posting safe just in case.&nbsp;</P> Tue, 25 Nov 2025 03:47:50 GMT Daniel0210 2025-11-25T03:47:50Z https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5150854#M276236 <P>I've returned a hand set and I haven't an update that you've received it back yet&nbsp;</P> Tue, 25 Nov 2025 02:37:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5150854#M276236 Elizabeth1324 2025-11-25T02:37:10Z https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5150862#M276238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3419615">@Elizabeth1324</a>&nbsp;<BR />We are customers on here and this is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.</P> <P>&nbsp;</P> <P>Returned devices are apparently taking about 3 weeks to process, examine for damage etc and in the case of swap returns their value confirmed. If it's been longer than that you'll need to contact Sky to chase it up. Hopefully you've kept your proof of posting safe just in case.&nbsp;</P> Tue, 25 Nov 2025 03:47:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5150862#M276238 Daniel0210 2025-11-25T03:47:50Z