topic Re: Massive data loss in Sky Mobile

Massive data loss

TheLady — Mon, 24 Nov 2025 21:47:52 GMT

I have tried to reach out to sky regarding my new SIM for my mobile. This went lice today at 12.05 on a 40gb plan but this evening even though I'm on WiFi, I have used 20gb!! This is impossible as I only ever used between 4/6gb each month on my old provider! Any ideas Please 🥺

Re: Massive data loss

PandJ2020 — Mon, 24 Nov 2025 21:50:22 GMT

When you activate a new SIM you are allocated a prorata amount of data until the billing date.

Re: Massive data loss

TheLady — Mon, 24 Nov 2025 21:59:41 GMT

Thank you that actually makes sense! I appreciate your reply! I'll keep an eye on it! Thank you 😊 😊 😊

Re: Massive data loss

caesarome — Mon, 24 Nov 2025 22:02:35 GMT

@TheLady

When your data resets which will be on your billing date then going forward you will have the full allowance each month.