topic Re: Im not eligible in Sky Mobile

Im not eligible

Asia123 — Mon, 24 Nov 2025 11:24:55 GMT

Hello I have contract for 36 months after 24 I can swap for new device this be on 28.10.25 but I see I'm not eligible I try contact sky but everywhere is robot absolutely nightmare can't speak with human I look for any help is terrible

Re: Im not eligible

caesarome — Mon, 24 Nov 2025 11:48:38 GMT

@Asia123

You will have to contact Sky about this so the number might be visible at the end of the help flow:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Im not eligible

Asia123 — Mon, 24 Nov 2025 12:09:11 GMT

I try but there is a robot and don't understand what I ask for about the call for 150 is impossible for me because SIM card never work I give up and take a contract for sim with another company so how I can ask for help with this situation or just leave it and take new mobile with other company because sky have terrible customer service

Re: Im not eligible

caesarome — Mon, 24 Nov 2025 12:15:26 GMT

@Asia123

As per my post above other contact options include using social media.