topic Re: Return label in Sky Mobile

Return label

A+Hanley — Mon, 24 Nov 2025 11:37:25 GMT

Hello, I received my new phone a few weeks ago but no return label to exchange my previous phone so I called sky and the lady said she would get one sent out but that was over a week ago and still not received it and I'm now paying for 2 phones which I can't afford to do , the lady said it would be an easy exchange but this is not my experience sadly

Re: Return label

Daniel0210 — Mon, 24 Nov 2025 11:39:12 GMT

@A+Hanley

You may need to re contact Sky to chase it up (although the delay may be down to Royal Mail).

Re: Return label

caesarome — Mon, 24 Nov 2025 11:51:34 GMT

@A+Hanley

There should be a small return label on the inside of the packaging your new phone came in so if you do have this then when you give Sky they should work out the quickest way to get it to you, so they might email it to you if you have a printer.

Re: Return label

Pfairfield — Fri, 28 Nov 2025 20:45:14 GMT

I'm having the same issue.

The bot can't help me - is there an email I can send to request a fresh label?

Also, do I need to cancel the contact prior to posting?

thank you

Re: Return label

GD1 — Fri, 28 Nov 2025 20:53:30 GMT

@Pfairfield You need to call Sky on 150 from a Sky Sim orSky Talk Landline.