topic Re: Moved from EE to Sky in Sky Mobile

Moved from EE to Sky

Sian2803 — Mon, 24 Nov 2025 08:48:04 GMT

I have just cancelled with EE, sky said they are transferring my number. But I seem to still be on my EE contract on my new phone. Do I need to use the pac code? Or will sky change my number over and cancel my EE contract?

Re: Moved from EE to Sky

63johnw — Mon, 24 Nov 2025 08:49:58 GMT

Hi @Sian2803 to transfer the number you definitely need to give sky the PAC. Once you do that then the next working day your number will transfer and your EE contract would be cancelled.

Re: Moved from EE to Sky

63johnw — Mon, 24 Nov 2025 08:51:00 GMT

Just to add @Sian2803 if you have already cancelled your EE account then that number will be lost.

Re: Moved from EE to Sky

caesarome — Mon, 24 Nov 2025 08:54:48 GMT

@Sian2803 wrote:

I have just cancelled with EE, sky said they are transferring my number.

Sky can not transfer the number via a Pac code if you did cancel it with EE so did you actually cancel it because if it is you will have to use the number that has come with the Sky sim.

Re: Moved from EE to Sky

Sian2803 — Mon, 24 Nov 2025 08:56:45 GMT

Thank you, when I went to give the pac code, it gives me only my old number to change from and too..

Re: Moved from EE to Sky

Sian2803 — Mon, 24 Nov 2025 08:59:09 GMT

I haven't asked EE to cancel yet, as I was hoping the pac code would sort this for me

Re: Moved from EE to Sky

63johnw — Mon, 24 Nov 2025 09:00:21 GMT

Hi @Sian2803 yes it will. Look here.

https://www.sky.com/help/articles/sky-mobile-keep-your-number

Re: Moved from EE to Sky

caesarome — Mon, 24 Nov 2025 09:03:02 GMT

@Sian2803 wrote:

it gives me only my old number to change from and too..

What old number is this, an old Sky one ?

Re: Moved from EE to Sky

Sian2803 — Mon, 24 Nov 2025 09:14:05 GMT

I have the PAC code from EE, when I click on the transfer my number button, it asks for the code, then asks which number I want to keep. So I put in my number that I had with EE. I then brings up a page saying switch from the EE number to the EE number.. not the sky number! I also have a primary number and a secondary number when I search 'my number' in settings.

Re: Moved from EE to Sky

caesarome — Mon, 24 Nov 2025 09:19:50 GMT

I think you would be best of calling Sky on 150 about this so make sure your Sky sim is activated and put in the phone when making this call.

Re: Moved from EE to Sky

63johnw — Mon, 24 Nov 2025 09:23:03 GMT

Have you activated the sky sim yet @Sian2803 ?

Re: Moved from EE to Sky

Sian2803 — Mon, 24 Nov 2025 09:29:17 GMT

Isn't 150 the EE contact? I have a message to say that I'm activated

Re: Moved from EE to Sky

63johnw — Mon, 24 Nov 2025 09:30:01 GMT

150 is customer service for sky mobile from a sky sim also @Sian2803

Re: Moved from EE to Sky

Sian2803 — Mon, 24 Nov 2025 09:31:40 GMT

Just to add, it's also an e-sim

Re: Moved from EE to Sky

Sian2803 — Mon, 24 Nov 2025 09:34:21 GMT

When I call 150, it goes through the EE

Re: Moved from EE to Sky

63johnw — Mon, 24 Nov 2025 09:35:07 GMT

You must be calling from the EE sim @Sian2803 you need to be calling from the sky sim.