topic Re: Refund in Sky Mobile

Refund

Yorkie26 — Mon, 24 Nov 2025 07:13:17 GMT

Ordered a phone payed the deposit , phone was not in stock when I ordered it . Asked to cancel prefer . I've been waiting over 2 weeks for the refund . I would not recommend sky to anyone. I have mobiles , mac book and tv and broadband. Been with sky for years , I would say they are getting worse . I would never recommend sky. Looking for different suppliers

Re: Refund

Daniel0210 — Mon, 24 Nov 2025 07:26:58 GMT

@Yorkie26

Refunds in these cases should take about 14 days. If it's longer you need to contact Sky to chase it up.

Re: Refund

Yorkie26 — Mon, 24 Nov 2025 09:30:35 GMT

Sorry refund should be issued straight away from date of cancellation. They are quick enough to chase for payment . Take payment any day they like . Sky are a absolute joke of a company.

Re: Refund

caesarome — Mon, 24 Nov 2025 09:33:00 GMT

@Yorkie26

You are only telling other customers that and yes I agree with you but you have to work with how it is so you will have to chase this up by calling Sky.

Re: Refund

Daniel0210 — Mon, 24 Nov 2025 10:05:32 GMT

@Yorkie26 wrote:

Sorry refund should be issued straight away from date of cancellation.

@Yorkie26

That doesn't work for any refund …

after cancelling a subscription it's about 6 weeks
after failing a credit check it's 14 days
after cancelling an order it's 14 days