topic Re: Unable to activate E-sim in Sky Mobile

Unable to activate E-sim

Amelia110 — Sat, 22 Nov 2025 16:02:39 GMT

I can't activate my e-sim on my new device. I'm unable to contact sky as I have no mobile service on both my current and old device. I've tried to activate it so many times it's now saying my confirmation code is invalid. Please can someone help!

Re: Unable to activate E-sim

caesarome — Sat, 22 Nov 2025 16:05:22 GMT

@Amelia110

Have you tried ordering another eSIM to see if that will work for you ?

Re: Unable to activate E-sim

Amelia110 — Sat, 22 Nov 2025 16:06:01 GMT

Thank you for your reply, how do I do this?

Re: Unable to activate E-sim

caesarome — Sat, 22 Nov 2025 16:08:07 GMT

@Amelia110

You should be able to order another eSIM from here:

https://www.sky.com/shop/mobile/plans

Re: Unable to activate E-sim

Amelia110 — Sat, 22 Nov 2025 16:09:15 GMT

Thank you! Does that automatically get rid of my other sim for my new one?

Re: Unable to activate E-sim

caesarome — Sat, 22 Nov 2025 16:14:17 GMT

@Amelia110

As you can't activate it you should not be charged for it so if you can get this one working you should be able to delete it, just make sure you delete the right one.

Re: Unable to activate E-sim

Amelia110 — Sat, 22 Nov 2025 16:15:07 GMT

That's great! Thank you so much for your help, I'll give this a go.