topic Re: Scam in Sky Mobile

Scam

Raj46 — Sat, 22 Nov 2025 13:06:54 GMT

I was scammed .Some one send me 2 Ipad to me 13" and 11" pro 2025 on my account ,which I never ordered and contacted me by saying he is from Sky and want to know about the percel delivery.I told him I don't need it and never order it .I spoke to customer care Sky and narrated the story and ask for return lebel and send it back to Sky by Royal mail on 3 Nov 2025 . I am ready to share the receipt of Royal mail with you . £61 is been deducted from my account. It is scam .

Re: Scam

Daniel0210 — Sat, 22 Nov 2025 13:10:09 GMT

@Raj46

Did you contact Sky? Otherwise if you had contact from 'Sky' it may have been the scammers and you've sent the devices to the scammers.

Re: Scam

caesarome — Sat, 22 Nov 2025 13:17:47 GMT

@Raj46

Sorty to hear that has happened. You might have given access to your account either by responding to a fake email or phone call. Either way this link explains what to do:

https://www.sky.com/help/articles/account-takeover

You might want to also change your account password and setup two step authentication on it so each time you login s text with a code will be sent to your mobile. F you do set this up then it is important that you make a note of the recovery code as this is needed to turn it off which you would need to do if you want to change the mobile number tje texts go to.

Re: Scam

TimmyBGood — Sat, 22 Nov 2025 17:12:09 GMT

@Raj46

Particularly important to note the only legitimate returns address is given in the page linked above.

Re: Scam

twilight+princess — Mon, 24 Nov 2025 14:13:15 GMT

You most likely returned the devices to the scammers & not Sky. This is a well known scam, they pretend to be calling fro Sky & offer 40% off your bill - this is to obtain account information, they then order expensive devices on your account. Once received then call again to say a mistake was made & that you shouldn't have received the devices & to send them to a specific address or that a courier will call to collect them. Once the scam is complete they have the devices & the customer has the bills.