Mobile Phone Hacked

BarbusMaximus — Sat, 22 Nov 2025 10:46:02 GMT

Hi, hoping someone can help!

I received a call purporting to be from Sky. They said someone had ordered a new mobile device from my account. I was not asked for any personal details but just to confirm I did not live at the address the phone was ordered from or know anyone who lived there.
My signal went after that call and I could not make any outgoing calls. In the meantime my mobile banking app was compromised . That is now in hand (after a hell of a lot of time and effort).

I still can't make any outgoing phone calls from my mobile and it's a maze of information on the Sky site which gives no real information on how to report the issue to Sky, so I can make calls again.

It seems these mobile phone companies have made the process of reporting issues so complicated that the criminals have plenty to time to control your phone and account. Madness.

So can anyone tell me who or how I report this issue to Sky to try and resolve it please? I've phone the customer service number and it would be easier and probably more informative to use a crystal ball. I'm guessing there is no direct phone number but is there a email or text message service that I can use? Cheers.

Re: Mobile Phone Hacked

Wayne150 — Wed, 21 Jan 2026 02:47:43 GMT

My phone is hacked and details being taken i need to erase all phone and data

Re: Mobile Phone Hacked

Wayne150 — Wed, 21 Jan 2026 02:48:29 GMT

I dont remember my factory reset password

Re: Mobile Phone Hacked

caesarome — Wed, 21 Jan 2026 05:26:07 GMT

@Wayne150

I douvt your phone has been hacked so what has happened and what phone di you have ?

topic Mobile Phone Hacked in Sky Mobile

Mobile Phone Hacked

Re: Mobile Phone Hacked

Re: Mobile Phone Hacked

Re: Mobile Phone Hacked