topic Re: Sky mobile not working, no service cannot access data either in Sky Mobile

Sky mobile not working, no service cannot access data either

NeilStewart1 — Fri, 21 Nov 2025 16:55:02 GMT

No service all week or its on and off, calls ring off mid call or people cannot hear me. Have tried to contact Sky told there is an upgrade in service hence disruption....problem still persists. Still no service, next two Sky agents deny any service issues and call cuts off, no return call. The virtual assistant sends me round and round in circles and ends!! Same with wife's phone and my son's both Sky!!! Cannot get through to Sky at all....all very frustrating consequently will be leaving Sky asap

Re: Sky mobile not working, no service cannot access data either

caesarome — Fri, 21 Nov 2025 16:56:40 GMT

@NeilStewart1

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: Sky mobile not working, no service cannot access data either

NeilStewart1 — Fri, 21 Nov 2025 16:59:13 GMT

Says no issues

Re: Sky mobile not working, no service cannot access data either

NeilStewart1 — Fri, 21 Nov 2025 17:47:55 GMT

I have no option but to stop my direct debit I'm not paying for a service I'm not getting at all...and Sky are zero help

Re: Sky mobile not working, no service cannot access data either

63johnw — Fri, 21 Nov 2025 17:51:00 GMT

@NeilStewart1 wrote:
I have no option but to stop my direct debit I'm not paying for a service I'm not getting at all...and Sky are zero help

Your choice @NeilStewart1 but that won't end well. Witholding payment means you are breaching the agreement. Sky won't hesitate to default you and use debt collectors to go after the debt. If you make a formal complaint then sky have 8 weeks to rectify then issue a deadlock letter which you can then take to the regulator. You may then be allowed to leave penalty free.

Re: Sky mobile not working, no service cannot access data either

NeilStewart1 — Fri, 21 Nov 2025 17:53:36 GMT

Not sure what to do...I cannot get anyone to help at Sky??? I guess i'll log a complaint and see what happens. In the meantime I have no phone or mobuile service, neither does my wife or son

Re: Sky mobile not working, no service cannot access data either

63johnw — Fri, 21 Nov 2025 17:57:16 GMT

If you travel out of your immediate area and restart your phone does your phone work ok @NeilStewart1 ?

When sky (or their agents) repair/upgrade a mast it can take a few days after completion for services to return to normal.

if you just put the first part of your post code (eg NE61) in the service checker does that show anything ?

Re: Sky mobile not working, no service cannot access data either

sparky272 — Fri, 21 Nov 2025 18:01:45 GMT

I have this exact same issue with all 3 sims on my account. Spent 2 HOURS on the phone sky passed through 6 different departments and no one could help. Absolute joke!!! Issue only within one postcode area, never had issue before. Travel outside of area and it's fine.
sick and tired of sky now

Re: Sky mobile not working, no service cannot access data either

NeilStewart1 — Fri, 21 Nov 2025 18:13:25 GMT

Totally agree...there are 4 SIMs involved here, 3 aren't working. And I got rid of my landline so not able to make calls even outside of the area...done the network reset etc. As I said the initial agent said theyt were doing upgarde work...but the other agents never mentioned this. Managed to make the odd call to them but it eventually cuts out...you'd think they message you or attempt to ring me back?? Not a chance

Re: Sky mobile not working, no service cannot access data either

NeilStewart1 — Fri, 21 Nov 2025 19:07:24 GMT

Managed to get a response from Sky.... engineering work is taking place and will involve service outage in my area until the 2nd December. I was 12 miles away from home today and still can't use my phone. What is more annoying is that work was planned but they didnt bother to let of it's customers know!! Pretty shocking customer service!!