topic Re: Activation not working in Sky Mobile

Activation not working

NathanSTK — Fri, 21 Nov 2025 16:02:56 GMT

Ive just recieved my new sim card and phone and looking to activate the sim and trasnfer my number over from ee.

However when I try to activate im asked to log in and get sent to my account screen, I then press the activate sim link and it just routes me back to the same page.

Is this a website issue or something else.

Have a phsysical sim if it makes any difference.

Re: Activation not working

63johnw — Fri, 21 Nov 2025 16:05:03 GMT

Hi @NathanSTK are you trying to activate and use the PAC at the same time or just activate ?

Re: Activation not working

NathanSTK — Fri, 21 Nov 2025 16:07:31 GMT

Hi John,

I'll take just being able to activate and get to the point to enter my activation code for now.

Once i've got to that point i'll worry about transferring my old number over (pac code is waiting and raring to go)

Re: Activation not working

63johnw — Fri, 21 Nov 2025 16:09:13 GMT

The reason I asked @NathanSTK was I have seen many issues trying to activate and use the PAC at the same time. Does this link work ?

https://www.sky.com/help/articles/sky-mobile-activate-your-sim-how-to-activate

Re: Activation not working

NathanSTK — Fri, 21 Nov 2025 16:12:03 GMT

I've decided you are my Mr Miagi!

Just tried again and it worked, not sure what magic powers you have but I appreciate it 🙂

Re: Activation not working

63johnw — Fri, 21 Nov 2025 16:15:05 GMT

Glad it worked @NathanSTK come back if you have any more problems.

Re: Activation not working

63johnw — Fri, 21 Nov 2025 16:16:30 GMT

In case you aren't aware @NathanSTK porting doesn't happen at weekends so if you give sky your PAC today/tonight then it will be Monday/Tuesday before the port completes.