https://helpforum.sky.com/t5/Sky-Mobile/Awaiting-a-refung/m-p/5147442#M275698 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4541671">@SLMc</a>&nbsp; from reports on here it's been taking more than 14 days for refunds to be processed. Complaints procedure below.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Fri, 21 Nov 2025 10:58:12 GMT 63johnw 2025-11-21T10:58:12Z https://helpforum.sky.com/t5/Sky-Mobile/Awaiting-a-refung/m-p/5147421#M275696 <P>I returned a phone and watch within the cooling off period. Everything has been revived back and when I contacted Sky I was told I would have a refund within 3-4 days. 9 days later I am still waiting for the refund and can also see the SIM card has not been cancelled off my account like I was told it would be. How do I complain about this?</P> Fri, 21 Nov 2025 10:41:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Awaiting-a-refung/m-p/5147421#M275696 SLMc 2025-11-21T10:41:50Z https://helpforum.sky.com/t5/Sky-Mobile/Awaiting-a-refung/m-p/5147442#M275698 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4541671">@SLMc</a>&nbsp; from reports on here it's been taking more than 14 days for refunds to be processed. Complaints procedure below.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Fri, 21 Nov 2025 10:58:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Awaiting-a-refung/m-p/5147442#M275698 63johnw 2025-11-21T10:58:12Z