topic Cancelled SIM, still being billed in Sky Mobile

Cancelled SIM, still being billed

Kate245 — Thu, 20 Nov 2025 22:13:54 GMT

One of the SIMs my account was out of contract and as it was for my son who turned 18 he wanted to get his own contract. We cancelled the SIM, requested a PAC code and moved the number to his new provider but I am still being charged for his package. Any idea why?

Thanks

Re: Cancelled SIM, still being billed

PandJ2020 — Thu, 20 Nov 2025 23:18:09 GMT

Are future bills showing it?

Re: Cancelled SIM, still being billed

Kate245 — Fri, 21 Nov 2025 00:06:55 GMT

Yes still on there for Dec and Jan

Re: Cancelled SIM, still being billed

caesarome — Fri, 21 Nov 2025 05:33:33 GMT

@Kate245 wrote:

We cancelled the SIM, requested a PAC code and moved the number to his new provider

Did you actually cancel it or just use the pac to move it to another provider as you can't have done both ?

Either way as you are still being billed for it you will have to call Sky about this.