topic Re: Mysky Constantly Crashing in Sky Mobile

Mysky Constantly Crashing

Rob1973 — Thu, 20 Nov 2025 12:12:48 GMT

I am trying to upgrade my mobile, been trying for 4 hours, but when I get to the point of going to the credit check, Sky keeps crashing. Anyone else having issues

Re: Mysky Constantly Crashing

caesarome — Thu, 20 Nov 2025 12:21:50 GMT

@Rob1973

As this keeps occurring have you tried not using the app but doing it via a web browser instead or even by calling Sky on 150 and letting them place the upgrade order for you.

Re: Mysky Constantly Crashing

63johnw — Thu, 20 Nov 2025 12:21:53 GMT

Hi @Rob1973 have you tried online using a broom different device ? If the same is happening you will need to call sky on 150 so they can help with the order

Re: Mysky Constantly Crashing

Rob1973 — Thu, 20 Nov 2025 12:55:30 GMT

Have tried the app, have tried my desktop, happening in both

Re: Mysky Constantly Crashing

caesarome — Thu, 20 Nov 2025 13:02:18 GMT

Then calling is your only option.