topic Re: New Mobile Phone Contract - Sim not working in Sky Mobile

New Mobile Phone Contract - Sim not working

DaveE78 — Thu, 20 Nov 2025 08:01:25 GMT

I got a new Iphone 17 Pro Max with Sky Mobile i have attempted to activate my sim, but i still have no phone signal or carrier network. I cannot receive or make phone calls yet online help wants me to ring customer service.

Help please!

Re: New Mobile Phone Contract - Sim not working

63johnw — Thu, 20 Nov 2025 08:18:01 GMT

Hi @DaveE78 is the sim showing as activated in your account? You could try the social media links at the bottom of this page to contact sky ?

Re: New Mobile Phone Contract - Sim not working

DaveE78 — Thu, 20 Nov 2025 08:09:06 GMT

How can i see if the sim is activated?

Re: New Mobile Phone Contract - Sim not working

63johnw — Thu, 20 Nov 2025 08:12:44 GMT

Use the my sky app or login to your account @DaveE78 go to the mobile tab then go to the sim and it should say there.

Re: New Mobile Phone Contract - Sim not working

DaveE78 — Thu, 20 Nov 2025 08:15:08 GMT

There is not even a mention of Sim under mobile service

Re: New Mobile Phone Contract - Sim not working

63johnw — Thu, 20 Nov 2025 08:17:39 GMT

Are you trying to activate a physical sim or esim @DaveE78 ?

Re: New Mobile Phone Contract - Sim not working

DaveE78 — Thu, 20 Nov 2025 08:18:02 GMT

sorry found it it says its on but i still have no phone service

My network selection says Sky Wifi call but there are no other options

Re: New Mobile Phone Contract - Sim not working

DaveE78 — Thu, 20 Nov 2025 08:18:23 GMT

physical

Re: New Mobile Phone Contract - Sim not working

63johnw — Thu, 20 Nov 2025 08:20:36 GMT

Have you looked in your Sky account to see if the sim is showing as activated or waiting @DaveE78 ?