https://helpforum.sky.com/t5/Sky-Mobile/Bills/m-p/5146041#M275485 <P>Hi I recently swapped my phone and paid upfront just a few days ago. However, I’ve noticed that I’ve been charged again for both my old and new phone.</P><P>Could you please review my account and correct this issue? I would like confirmation that only my new phone is active and tha</P> Wed, 19 Nov 2025 19:46:33 GMT Sidra4 2025-11-19T19:46:33Z https://helpforum.sky.com/t5/Sky-Mobile/Bills/m-p/5146041#M275485 <P>Hi I recently swapped my phone and paid upfront just a few days ago. However, I’ve noticed that I’ve been charged again for both my old and new phone.</P><P>Could you please review my account and correct this issue? I would like confirmation that only my new phone is active and tha</P> Wed, 19 Nov 2025 19:46:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Bills/m-p/5146041#M275485 Sidra4 2025-11-19T19:46:33Z https://helpforum.sky.com/t5/Sky-Mobile/Bills/m-p/5146043#M275486 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4540091">@Sidra4</a>&nbsp; no one here can as this isn't sky CS. When you swap and send your old phone back and &nbsp;it takes at least 2-3 weeks for returns to be processed, until then you are charged for both, any overpayment will be refunded.&nbsp;</P> Wed, 19 Nov 2025 19:51:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Bills/m-p/5146043#M275486 63johnw 2025-11-19T19:51:07Z