topic Re: Sky mobile app in Sky Mobile

Sky mobile app

ZeD27 — Wed, 19 Nov 2025 15:52:51 GMT

I've upgraded my sky mobile and now if I try to see what data etc I have via the MySky app it's just not there! It take me to a page for becoming a sky customer. There's no link to access my bill or usage, roll over piggy bank. Any suggestions?

Re: Sky mobile app

63johnw — Wed, 19 Nov 2025 15:55:54 GMT

Hi @ZeD27 did you used to have access ? This sometimes happens if a device has been allocated to a different/previous account. A call to sky on 150 will help find the details.

Re: Sky mobile app

caesarome — Wed, 19 Nov 2025 16:15:00 GMT

@ZeD27

If all you did was to get a new mobile then are you sure you are signed in with the correct username or email address ?

Re: Sky mobile app

ZeD27 — Wed, 19 Nov 2025 16:23:21 GMT

I'm using the correct password etc. the page is completely different. There's no option for checking piggyback or mobile accounts, it just the advertising pages.... no idea how to find it.