https://helpforum.sky.com/t5/Sky-Mobile/trouble-with-returning-items/m-p/5145609#M275387 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4539615">@frann59</a>&nbsp; &nbsp;You need to contact Sky.</P> Wed, 19 Nov 2025 12:55:12 GMT MightyQuinn 2025-11-19T12:55:12Z https://helpforum.sky.com/t5/Sky-Mobile/trouble-with-returning-items/m-p/5145589#M275386 <P>so i upgraded my phone and this is my first time ever doing this my phone had arrived but the tracking hasnt updated for about a month now and ive tried contacting sky but it just says we can help you through text. whenever i go to swap updates it just says wait for your device to arrive which it has and it still has not updated... whenever i try and click the swap now i get an error and not just that on my bill it has 2 new phones and my old phone. the return progress is so confusing as i had no idea what to do as app hadnt updated what do i do so im not paying triple my bill? thank you</P><P>&nbsp;</P> Wed, 19 Nov 2025 12:36:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/trouble-with-returning-items/m-p/5145589#M275386 frann59 2025-11-19T12:36:18Z https://helpforum.sky.com/t5/Sky-Mobile/trouble-with-returning-items/m-p/5145609#M275387 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4539615">@frann59</a>&nbsp; &nbsp;You need to contact Sky.</P> Wed, 19 Nov 2025 12:55:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/trouble-with-returning-items/m-p/5145609#M275387 MightyQuinn 2025-11-19T12:55:12Z https://helpforum.sky.com/t5/Sky-Mobile/trouble-with-returning-items/m-p/5145618#M275388 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4539615">@frann59</a>&nbsp;</P> <P>You do need to call Sky on 150 about this and when doing so remain on the line and say nothing when asked any questions by the bot.</P> Wed, 19 Nov 2025 13:03:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/trouble-with-returning-items/m-p/5145618#M275388 caesarome 2025-11-19T13:03:45Z