https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-bill-incorrect/m-p/5145403#M275358 <P>My sky mobile phone bill for next month is completely incorrect as I'm being charged for an Apple iPad that I've not received or wanted, I refused it when courier tried to deliver it and called Sky customer services to tell them to remove it from my bill (which they said they'd done??!!)</P><P>Also my bill is showing two lots of £25.00 fir my upgrade of mobile phone from iPhone 15 to IPhone 17, this is incorrect too??!!</P><P>Please help!!!</P> Wed, 19 Nov 2025 10:25:34 GMT Katie2521 2025-11-19T10:25:34Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-bill-incorrect/m-p/5145403#M275358 <P>My sky mobile phone bill for next month is completely incorrect as I'm being charged for an Apple iPad that I've not received or wanted, I refused it when courier tried to deliver it and called Sky customer services to tell them to remove it from my bill (which they said they'd done??!!)</P><P>Also my bill is showing two lots of £25.00 fir my upgrade of mobile phone from iPhone 15 to IPhone 17, this is incorrect too??!!</P><P>Please help!!!</P> Wed, 19 Nov 2025 10:25:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-bill-incorrect/m-p/5145403#M275358 Katie2521 2025-11-19T10:25:34Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-bill-incorrect/m-p/5145407#M275359 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4532158">@Katie2521</a>&nbsp; this isn't sky CS here so no one can see your bills. When did you send the iPad and 15 back ? It's taking at least 2-3 weeks for returns to be processed and until they are you will continue to be charged. Once processed any overpayment will be returned.&nbsp;</P> Wed, 19 Nov 2025 10:34:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-bill-incorrect/m-p/5145407#M275359 63johnw 2025-11-19T10:34:15Z