https://helpforum.sky.com/t5/Sky-Mobile/Activating-sim-card/m-p/5145118#M275311 <P>You've ordered a new dataplan and this will have a new phone number.</P><P>&nbsp;</P><P>However, you have used the new SIM to replace your existing plan - which would leave the new dataplan unactivated (and now you don't have to SIM to activate against it)</P><P>&nbsp;</P><P>You'll have to wait until the replacement has activated and use the new SIM in your phone - but it will be your existing dataplan and number.</P><P>&nbsp;</P><P>You cannot (easily) keep your number with the new dataplan.</P> Tue, 18 Nov 2025 20:32:58 GMT PandJ2020 2025-11-18T20:32:58Z https://helpforum.sky.com/t5/Sky-Mobile/Activating-sim-card/m-p/5145115#M275310 <P>I already have a plan with sky i ordered a new phone and new sim.</P><P>now my old sim nor my new sim is working.</P><P>i have tried to activate my sim card choosing replacement option i have being told it was done but mightvtake couple of hours. Yet still tells me to activate my sim on my account.</P><P>i need to be able to use my old phonevat least as i am at uni.</P><P>please help me with this issue.</P> Tue, 18 Nov 2025 20:28:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Activating-sim-card/m-p/5145115#M275310 Hanar 2025-11-18T20:28:27Z https://helpforum.sky.com/t5/Sky-Mobile/Activating-sim-card/m-p/5145118#M275311 <P>You've ordered a new dataplan and this will have a new phone number.</P><P>&nbsp;</P><P>However, you have used the new SIM to replace your existing plan - which would leave the new dataplan unactivated (and now you don't have to SIM to activate against it)</P><P>&nbsp;</P><P>You'll have to wait until the replacement has activated and use the new SIM in your phone - but it will be your existing dataplan and number.</P><P>&nbsp;</P><P>You cannot (easily) keep your number with the new dataplan.</P> Tue, 18 Nov 2025 20:32:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Activating-sim-card/m-p/5145118#M275311 PandJ2020 2025-11-18T20:32:58Z