https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5144890#M275265 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4538759">@Newera</a>&nbsp; if your old number is with Sky then you can't use the PAC to transfer it to the new phone. Either use your old sim/plan in the new phone or use the PAC to port your number to a different network on PAYG then port it back again onto the new sim/plan.&nbsp;</P> Tue, 18 Nov 2025 15:56:21 GMT 63johnw 2025-11-18T15:56:21Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5144878#M275263 <UL><LI>Bought new phone with the plan my old number isn't showing contacted the customer service they guided me how to restart the phone which I did twice but it's the same result . I wanted to keep the old number tried through pac code but still showing the different number so if anyone kindly help me</LI></UL> Tue, 18 Nov 2025 15:43:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5144878#M275263 Newera 2025-11-18T15:43:31Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5144887#M275264 <P>Did you obtain a PAC from your previous provider?</P><P>&nbsp;</P><P>When did you give it to Sky?</P><P>&nbsp;</P><P>What phone is it?&nbsp; You probably haven't changed the relevant settings.</P> Tue, 18 Nov 2025 15:54:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5144887#M275264 PandJ2020 2025-11-18T15:54:54Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5144890#M275265 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4538759">@Newera</a>&nbsp; if your old number is with Sky then you can't use the PAC to transfer it to the new phone. Either use your old sim/plan in the new phone or use the PAC to port your number to a different network on PAYG then port it back again onto the new sim/plan.&nbsp;</P> Tue, 18 Nov 2025 15:56:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5144890#M275265 63johnw 2025-11-18T15:56:21Z