https://helpforum.sky.com/t5/Sky-Mobile/Service-restricted/m-p/5144449#M275192 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1375124">@jo.h</a>&nbsp; unfortunately this isn't sky CS here so you will have to preserve on the phones. You could try an official complaint to see if that escalates your issue ?</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Tue, 18 Nov 2025 08:16:43 GMT 63johnw 2025-11-18T08:16:43Z https://helpforum.sky.com/t5/Sky-Mobile/Service-restricted/m-p/5144446#M275191 <P>I am getting the following error message when trying to upgrade my phone. When you click to reinstate things it just takes me round in circles. My payments are up to date and I've called numerous times but it's still there. I can phone to upgrade but I prefer to view them by the app. Can anyone help get this resolved. This is the message&nbsp;</P><P><SPAN>Your services are currently being restricted</SPAN></P><P><SPAN>There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions.</SPAN></P> Tue, 18 Nov 2025 08:12:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Service-restricted/m-p/5144446#M275191 jo.h 2025-11-18T08:12:47Z https://helpforum.sky.com/t5/Sky-Mobile/Service-restricted/m-p/5144449#M275192 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1375124">@jo.h</a>&nbsp; unfortunately this isn't sky CS here so you will have to preserve on the phones. You could try an official complaint to see if that escalates your issue ?</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Tue, 18 Nov 2025 08:16:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Service-restricted/m-p/5144449#M275192 63johnw 2025-11-18T08:16:43Z