Cannot access my bills

GemmaBee909 — Mon, 17 Nov 2025 19:13:37 GMT

I have had an account with Sky for several years. I closed a sim only contract but still had a mobile device with Sky. When I tried to view any details related to my mobile account I received an error message saying I don't have access. There are no other family accounts linked to my Sky ID but I had another Sky ID from years ago. I phoned Sky for help accessing my accounts and to take out new sim only plan. The lady got me set up with new contract and enabled me to view my products in the "my products" tab in manage my account. I still cannot access bills. I am not authorised. I have linked my other Sky ID but this has not changed anything. I have been in touch with the live chat people several times and each time I'm told I need to contact Sky directly. The queues every time I've tried have been very long and I've still not gotten through. Wondering if anyone has any advice I could try meantime? I'm not happy at having two products with Sky and being shut out of my account like a child! They are managing to take payment just fine though...
thanks in advance!!

Re: Cannot access my bills

caesarome — Mon, 17 Nov 2025 19:20:09 GMT

Perhaps try contacting Sky via social media for help with this as it does sound a bit of a muddle.