topic Re: Order called by sky in Sky Mobile

Order called by sky

Shun99 — Mon, 17 Nov 2025 18:15:44 GMT

I ordered iPhone 17 pro max from sky. I made a downpayment of 499£. Now it says my order is cancelled but there are no explanation for the cancellation.

Re: Order called by sky

Daniel0210 — Mon, 17 Nov 2025 18:25:43 GMT

@Shun99
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

Re: Order called by sky

63johnw — Mon, 17 Nov 2025 18:26:10 GMT

Hi @Shun99 with such a high upfront fee that would suggest you have just passed the initial credit check carried out by sky but then failed the more enhanced second check. A call to sky will confirm.

Re: Order called by sky

Shun99 — Mon, 17 Nov 2025 18:33:42 GMT

In such case will i get a refund?

Re: Order called by sky

Daniel0210 — Mon, 17 Nov 2025 18:34:33 GMT

@Shun99 wrote:

In such case will i get a refund?

@Shun99

Already answered above ~ last paragraph.