https://helpforum.sky.com/t5/Sky-Mobile/High-charge/m-p/5143598#M274992 <P>Hello can anyone help me? I change my phone from a35 to a56 after just over one year, sent old phone back. Have a high charge and there no free phone number to contact&nbsp;</P> Mon, 17 Nov 2025 10:37:14 GMT Dee3434 2025-11-17T10:37:14Z https://helpforum.sky.com/t5/Sky-Mobile/High-charge/m-p/5143598#M274992 <P>Hello can anyone help me? I change my phone from a35 to a56 after just over one year, sent old phone back. Have a high charge and there no free phone number to contact&nbsp;</P> Mon, 17 Nov 2025 10:37:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/High-charge/m-p/5143598#M274992 Dee3434 2025-11-17T10:37:14Z https://helpforum.sky.com/t5/Sky-Mobile/High-charge/m-p/5143602#M274994 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301284">@Dee3434</a>&nbsp;<BR /><SPAN>there no free phone number to contact&nbsp;</SPAN><HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301284">@Dee3434</a>&nbsp;</P> <P>Just dial 150 free from your Sky mobile.&nbsp;<BR /><BR /></P> <P>If the previous phone was returned as part of a swap deal they take a while to be processed and in the meantime you pay for both.&nbsp;</P> Mon, 17 Nov 2025 10:43:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/High-charge/m-p/5143602#M274994 Daniel0210 2025-11-17T10:43:29Z https://helpforum.sky.com/t5/Sky-Mobile/High-charge/m-p/5143676#M274998 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301284">@Dee3434</a>&nbsp; if you are on swap 24 then the free swap would happen at 24 months, if you have swapped at just over 12 months then the remaining balance is added to your next bill as the trade in value would be far lower than what is still owed on the contract.&nbsp;</P> Mon, 17 Nov 2025 11:39:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/High-charge/m-p/5143676#M274998 63johnw 2025-11-17T11:39:38Z