topic Re: Double payment in Sky Mobile

Double payment

Louamz — Sun, 16 Nov 2025 14:41:57 GMT

I had paid my phone bill myself and the next day sky had taken the same amount from my bank account meaning they've taken 2 payments from me. Will i get the second payment money back?

Re: Double payment

PandJ2020 — Sun, 16 Nov 2025 14:43:16 GMT

@Louamz wrote:
Will i get the second payment money back?

Not automatically.

If you want it refunded you'll have to call and ask for it. There is no need to make any manual payments.

Re: Double payment

Daniel0210 — Sun, 16 Nov 2025 14:50:01 GMT

@Louamz

Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.