topic Activate an old number in Sky Mobile

Activate an old number

AimeeKane24 — Sat, 15 Nov 2025 23:59:53 GMT

Is there anyway I can activate my old number so that I can use it to text a code to it & verify an old email account I have that has now logged me out because I forgot to verify it before I changed my phone number & now it won't let me log back in without the verification code but I can't get the code because I don't have that number that's linked to that account anymore. I hope this makes sense

Re: Activate an old number

GD1 — Sun, 16 Nov 2025 00:18:17 GMT

@AimeeKane24 Was your old number assigned to an old Sky SIM that has been cancelled? If so it's not possible to retrieve it.

Re: Activate an old number

AimeeKane24 — Sun, 16 Nov 2025 00:19:25 GMT

No I'm sure it's the same sim I'm using right now on my phone I changed my number but how do I know if I changed my sim or not

Re: Activate an old number

GD1 — Sun, 16 Nov 2025 00:29:39 GMT

@AimeeKane24 With Sky you can't change the number on a SIM, to change your number you would have to cancel the SIM and order a new one.

Did you order a new sim to get a new cheaper deal? If so the new SIM has a new number.

Re: Activate an old number

AimeeKane24 — Sun, 16 Nov 2025 00:33:28 GMT

Yes I upgraded my iPhone and got a new one and got a diff number so that must mean I cancelled my old sim. That's **bleep** but thank you so much for responding!

Re: Activate an old number

GD1 — Sun, 16 Nov 2025 00:38:43 GMT

@AimeeKane24 Would would have needed to ask Sky to cancel the old SIM. Out of interest are you only being charged for one SIM on your mobile account? https://www.sky.com/bill

Re: Activate an old number

AimeeKane24 — Sun, 16 Nov 2025 00:39:07 GMT

How can I check if that?

Re: Activate an old number

GD1 — Sun, 16 Nov 2025 00:43:20 GMT

@AimeeKane24 Log into your Sky account online https://www.sky.com/hub/mobile/sim/x/manage-plan/data?returnUrl=https://sky.com/productsettings/mobile/sim/x/plan-data-settings&modal=true

Or through the mysky app and check under mobile, all active data plans will show.

If your old one hasn't been cancelled you would need to speak to sky to order a replacement SIM.