https://helpforum.sky.com/t5/Sky-Mobile/New-phone-not-arrived/m-p/5142199#M274782 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4535775">@Sam19751</a>&nbsp;<BR />As we’re customers here we have no insight into stock levels or any delivery timescales. <BR /><BR />If you have ordered a latest model <STRONG>iPhone 17</STRONG> delays are always likely due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.<BR /><BR />After credit checks have been completed the most up to date information on your particular order should become available at the link posted by&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/134969">@63johnw</a>&nbsp;<BR /><BR />When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.</P> Sat, 15 Nov 2025 10:37:35 GMT Daniel0210 2025-11-15T10:37:35Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-not-arrived/m-p/5142136#M274769 <P>Ordered new phone device as contract ended 8 days ago and no information on when new phone will arrive&nbsp;</P> Sat, 15 Nov 2025 09:42:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-not-arrived/m-p/5142136#M274769 Sam19751 2025-11-15T09:42:33Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-not-arrived/m-p/5142153#M274773 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4535775">@Sam19751</a>&nbsp; the latest on your order will be in your account.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/myorders" target="_blank">https://www.sky.com/myorders</A></P> Sat, 15 Nov 2025 10:04:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-not-arrived/m-p/5142153#M274773 63johnw 2025-11-15T10:04:11Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-not-arrived/m-p/5142199#M274782 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4535775">@Sam19751</a>&nbsp;<BR />As we’re customers here we have no insight into stock levels or any delivery timescales. <BR /><BR />If you have ordered a latest model <STRONG>iPhone 17</STRONG> delays are always likely due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.<BR /><BR />After credit checks have been completed the most up to date information on your particular order should become available at the link posted by&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/134969">@63johnw</a>&nbsp;<BR /><BR />When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.</P> Sat, 15 Nov 2025 10:37:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-not-arrived/m-p/5142199#M274782 Daniel0210 2025-11-15T10:37:35Z