topic Re: Interesting Process! in Sky Mobile

Interesting Process!

lilCAZ — Sat, 15 Nov 2025 10:06:13 GMT

Tried to order a new phone last night.

Was hit with a Technical Error so could not get beyond that screen.

Called this morning and placed the order via the phone. All sorted NOT.

Now can't sign the credit agreement, and nobody can help. Everyone is clueless.

I am being looped back to the Mobile Homepage, and can't access online messages as it tells me I'm restricted.

Time to give up and cancel. Took my upfront payment alright though.

Re: Interesting Process!

63johnw — Sat, 15 Nov 2025 10:08:02 GMT

Hi @lilCAZ does this link work ?

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Re: Interesting Process!

lilCAZ — Sat, 15 Nov 2025 10:12:11 GMT

No it loops back to the home page again.

Can't even post a screen shot here.

I am just calling now to cancel. Been a shocking experience.

Re: Interesting Process!

caesarome — Sat, 15 Nov 2025 10:14:01 GMT

@lilCAZ

Are you signed in with the same account that Sky placed the order on for you ?

Re: Interesting Process!

lilCAZ — Sat, 15 Nov 2025 10:15:10 GMT

Yes.
Everything is as it was when I ordered.

Sky ID is the email used when placing the order.

Re: Interesting Process!

caesarome — Sat, 15 Nov 2025 10:20:17 GMT

@lilCAZ wrote:

Yes.
Everything is as it was when I ordered.

Sky ID is the email used when placing the order.

You said that you couldn't place the order so Sky did it for you so you will need to contact them about so they can check what details you need to be using.

Re: Interesting Process!

lilCAZ — Sat, 15 Nov 2025 10:21:01 GMT

Thanks for the input, have managed to cancel the order.